STORE POLICY

                                       Read below to learn about our store policies before purchasing. We have practices in place to                                                                      ensure your shopping experience is successful and safe.

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 OUR PRIVACY + PAYMENT POLICY

Your Privacy is Important To Us

Mack collects your personal information to make your online shopping experience easy. Your privacy is important to us.

All personal details provided will remain confidential with madebymack.co.nz and will not be distributed to any third parties. Your details will be filed on a private database for madebymack.co.nz use only.

All emails you receive from hello@madebymack.co.nz will have the option for you to unsubscribe meaning you will no longer receive emails from us unless for a purchasing or security issue.

We will not sell or trade your personal data to any third party, however we will use individuals to do services as in, delivering packages, processing payments and more. They will have access to your information but will not use it for any other purpose.

 Payment Policy – MACK

All payments are to be made in full, inclusive of postage which will be determined at the checkout part of payment. Prices listed on the website are NZ dollars and will be charged to your credit card in NZ dollars.

All payment information is protected under our privacy policy and will be kept confidential.

 

RETURNS AND REFUNDS

All full price items can be returned within these guidelines:

  • Within 14 days since the receipt of payment

  • Item must not be worn, altered, stained or washed

  • Must have all tags and packaging attached

  • Shipping is non refundable, and is at your own cost of shipping back to the warehouse.

  • It is your own responsibility until the package reaches the warehouse.

Please email hello@madebymack.co.nz with your intent to return, with your order number, your reasoning for return and the action you would like.

If your package arrives, within the timeframe and guidelines specifies, you are given the choice of a refund, exchange or an online credit. This will be processed within 2 days of the package arriving at the warehouse. You will be contacted by email of which action you would like.

Your bank may need time to process the transaction so please allow time for this.